helpscout.com Overview
Alexa Rank
11,220
Daily Pageviews per Visitor
1.3
Daily Time on Site
1:19
Bounce Rate
79.6%
Search Traffic
35.1%
Total Sites Linking In
1,837
Traffic Statistics
Audience Geography
| Visitors by Country | Site Traffic |
|---|---|
|
United States |
20.6% |
|
India |
19.5% |
|
China |
13.3% |
| Rankings by Country | Alexa Rank # |
|---|---|
|
United States |
10,754 |
|
India |
8,628 |
|
China |
22,163 |
Keyword Analysis
Top Keywords
| Top Keywords | Search Traffic |
|---|---|
|
value proposition |
4.85% |
|
customer service |
4.72% |
|
helpscout |
3.93% |
|
customer support |
3.34% |
|
help scout |
2.77% |
Audience Report
Audience Overlap
Similar sites that share the same visitors and search keywords with this site.
| Similar Sites | Alexa Rank |
|---|---|
| 2,426 | |
| 49,706 | |
| 25,465 | |
| 51,941 | |
| 50,160 |
Social Engagement
| Websites | Total Articles | Engagement |
|---|---|---|
| 733 | 10 | |
| 540 | 1 | |
| 400 | 6 | |
| 248 | 7 | |
| 7 | 0 |
| Topic | Total Articles | Engagement |
|---|---|---|
|
scouting |
210 | 18 |
|
customer experience |
171 | 15 |
|
customer service |
217 | 14 |
Keyword Opportunities
Keyword Gaps
| Keyword | Competitors Traffic |
Search Popularity |
|---|---|---|
|
customer service email |
45 | 22 |
|
customer service email templates |
43 | 17 |
|
support email template |
42 | 14 |
|
customer support email |
40 | 11 |
These keywords are driving traffic to competitors, but not to this site.
Easy-to-Rank Keywords
| Keyword | Relevance to this site |
Search Popularity |
|---|---|---|
|
customer service email |
59 | 22 |
|
customer service email templates |
58 | 17 |
|
customer support email |
59 | 11 |
|
help desk |
56 | 42 |
These are popular keywords within this site's competitive power.
Buyer Keywords
| Keyword | Competitors Traffic |
Organic Competition |
|---|---|---|
|
good customer service |
38 | 65 |
|
customer service vs customer experience |
37 | 52 |
|
good customer experience |
37 | 58 |
|
best customer service |
36 | 64 |
These keywords show a high purchase intent.
Optimization Opportunities
| Keyword | Search Popularity |
Organic Share of Voice |
|---|---|---|
|
apology letter to customer |
20 | 3.5% |
|
digital nomad |
42 | 0.07% |
|
color psycology |
11 | 4.66% |
|
customer perception |
19 | 4.06% |
These are very popular keywords that are already driving some traffic to this site.
Competitive Analysis
| Websites | Search Traffic |
|---|---|
| 68.8% | |
| 65.6% | |
| 35.1% | |
| 31.6% | |
| 0.8% |
| Website | Referral Sites |
|---|---|
| 3.2 k | |
| 2.2 k | |
| 1.8 k | |
| 1.3 k | |
| 777 |
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